Complaints & Dispute Resolution
Your experience with Opala matters deeply to us. If something isn’t quite right, please write to us first at info@opalahome.com. We will always listen carefully and do our best to find a fair solution.
Electronic Complaints Book
In accordance with Portuguese law, you may submit a complaint through the official Livro de Reclamações Eletrónico (Electronic Complaints Book):
Alternative Dispute Resolution
If we are unable to resolve a matter together, you may turn to an Alternative Dispute Resolution entity, under article 18 of Law no. 144/2015, of 8 September:
CNIACC – National Centre for Consumer Conflict Information and Arbitration
www.cniacc.pt
+351 213 847 484
Who we are
OPALA Home Talismans is a brand of MARIA FERRAZ, UNIPESSOAL LDA
Rua da Mata Mansa, 4, 3505-519 Viseu, Portugal
VAT PT514480769 · +351 965 456 275 · info@opalahome.com