Shipping Info

 

Ordering

All products are custom-made, requiring 5-10 business days for production, and up to 20 business days for stools (except for items in the “Ready to Ship” section). Please ensure your address is correct, as we cannot be responsible for undelivered or delayed parcels due to incorrect information. If your product is damaged upon arrival, contact us immediately with photos for further investigation.

Shipping

Shipping costs will be calculated at checkout. We ship worldwide mainly via UPS. Delivery times range from 2 to 5 business days, depending on the destination.
All items are made and shipped from Portugal. 

Opala Home Talismans do not ship to PO Boxes.

 

Customs and Import Fees

Please note that local import taxes, VAT, or duties are the responsibility of the recipient and will be collected by UPS or local customs office upon delivery.

 

 

Returns & Damaged Goods

We accept returns for all goods within 14 days of receipt, provided they are in original condition.

Return shipping costs and any customs duties or fees incurred are the responsibility of the customer.

Shipping costs and all duties and taxes paid by Opala Home Talismans are non-refundable.

If you wish us to arrange a transportation for your returned goods, please contact us to info@opalahome.com
We will process a refund once the item has been received and inspected to confirm it remains in its original condition.

If your product arrives damaged, please contact us with photos within 24 hours.

For cancellations, orders can be canceled within 24 hours for a full refund; after that, a 50% cancellation fee applies.

 

For any shipping issues or inquiries, please contact us at info@opalahome.com.