Shipping Info
Ordering
All products are custom-made, requiring 5-10 business days for production (except for items in the “EXPRESS” section). Please ensure your address is correct, as we cannot be responsible for undelivered or delayed parcels due to incorrect information. If your product is damaged upon arrival, contact us immediately with photos for further investigation.
Shipping
Shipping costs will be calculated at checkout. We ship worldwide via CTT, DPD, and UPS. Delivery times range from 2-15 business days, depending on the destination.
Customs Fees
If you’re outside the EU, you’re responsible for any customs duties. U.S. orders under $800 are exempt from import taxes.
Returns & Damaged Goods
We accept returns for in-stock items within 15 days of receipt, provided they are in original condition. Shipping costs for returns are the buyer’s responsibility. For made-to-order items, returns are not accepted unless damaged during delivery. If your product arrives damaged, please contact us with photos within 24 hours.
For cancellations, orders can be canceled within 48 hours for a full refund; after that, a 50% cancellation fee applies.
For any shipping issues or inquiries, please contact us at info@opalahome.com.