Refund policy

Returns

You have the right to return your order within 14 days of delivery.

To be eligible for a return, items must be:

• unused
• in perfect condition
• returned in their original packaging

Returns that do not meet these conditions may not be accepted.

Return Process

Customers may:

• arrange the return shipment independently, or
• request a collection service arranged by Opala

If a collection is arranged by us, the cost of return shipping may be deducted from the refund.

 

Refunds

Once your return is received and inspected, we will process your refund of the full value of the returned items

Please note:

• any shipping services are non-refundable
• return shipping costs may be deducted where applicable

Customs Duties & Taxes

For international orders, customs duties, import taxes, and related fees are charged by the destination country and are not collected by Opala.
These charges are non-refundable through Opala.
In some cases, they may be recoverable directly from your local customs authority once the goods are returned. We are happy to assist with any required documentation.

 

Damages and issues
 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. The contact email is: info@opalahome.com

 

Important Notes

• We make every effort to display colours as accurately as possible; however, slight variations may occur due to different screen settings or lighting.
• We reserve the right to refuse returns that do not comply with our policy.

Our Commitment

We value a seamless and thoughtful experience.
If you have any concerns, please contact us at info@opalahome.com, we will always do our best to find a fair solution.